Refund policy

Returns & Exchanges Policy


At She’s Limitless, every piece is carefully designed and quality-checked before shipping

Change-of-mind returns are not available on sale items or evening wear. This does not affect your rights if an item is faulty.

For non-sale items:

Please note returns will only be accepted in original packaging, unused, with tags/labels attached, within 14 days of receipt. Items that smell of perfume or deodorant, or have makeup marks or stains on them will not be accepted as returns. A refund excluding postage/freight will be made against the original purchase within 5 business days of receipt of goods. 

 If your garment is the wrong size, we can exchange it for the same garment in a different size. All return and exchange postage costs are at the customer’s expense.

Any product being returned must be in its original condition, unused, unmarked, in the original packaging & not defective as a result of misuse. 

We strongly suggest sending with the ‘signature on delivery’ add on feature, to prevent any return delivery issues. If for some reason an AusPost investigation is required and signature proof is not provided, then we would not be able to process your refund.

Any refund will be made the same way you paid.


Faulty or Damaged Items
If your item is faulty or arrives damaged, please contact us as soon as you notice the issue, with your order number and clear photos. Faulty items are covered under the Australian Consumer Law, including sale items and evening wear, and we will arrange a refund, replacement or repair in line with it.

All returns are inspected before approval.

Items that do not meet these requirements may be refused at the discretion of She’s Limitless.

For refund/exchange requests, kindly send us an email at info@shes-limitless.com.au with your request and order number.